Effective Date: 10/01/2026 Website: https://onesoulwellness.in
One Soul Wellness (“One Soul”, “we”, “our”, “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or interact with our website, programs, retreats, therapies, trainings, digital content, or services.
By accessing or using our Website and services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personally identifiable information when you:
- Fill enquiry or contact forms
- Register for workshops, retreats, programs, therapies or trainings
- Subscribe to newsletters or updates
- Make payments or bookings
- Communicate with us via email, WhatsApp, phone, or social media
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Emergency contact details (for retreats/workshops)
- Health-related information voluntarily disclosed (see Section 1.3)
- Payment transaction details (processed via third-party gateways)
1.2 Automatically Collected Data
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and time spent
- Referring URLs
- Cookies and tracking technologies
This data helps us improve performance, security, and user experience.
1.3 Sensitive / Wellness-Related Information
Some services (e.g., retreats, therapies, healing sessions) may require you to voluntarily share limited health, emotional, or lifestyle information.
Important:
- We do not diagnose, treat, or claim medical outcomes
- Such information is collected only to ensure safety and suitability
- You provide this information at your own discretion and responsibility
2. How we use your information
We use collected information to:
- Provide and manage our services
- Respond to enquiries and communications
- Process bookings, registrations, and payments
- Send confirmations, reminders, and updates
- Improve Website content and user experience
- Send marketing, newsletters, and offers (opt-out anytime)
- Ensure participant safety during retreats/workshops
- Comply with legal and regulatory obligations
3. Cookies & Tracking Technologies
We use cookies to:
- Understand user behavior
- Improve website performance
- Enable essential site functions
- Run marketing and analytics campaigns
You can disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.
4. Sharing & Disclosure of Information
We do not sell or rent your personal data.
We may share information with:
- Trusted service providers (payment gateways, email tools, CRM, hosting)
- Event facilitators or coordinators (only when necessary)
- Legal or regulatory authorities when required by law
- Successors in case of merger, restructuring, or transfer of business
All third parties are required to protect your data.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.
You acknowledge and accept this risk.
6. Data Retention
We retain personal data only as long as:
- Necessary for service delivery
- Required by law
- Needed for legitimate business purposes
You may request deletion by contacting us.
7. Your Rights
You have the right to:
- Access your personal data
- Correct or update information
- Withdraw consent
- Request deletion of your data
- Opt out of marketing communications
Email: info@onesoulwellness.in
8. Third Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.
9. Children Privacy's
Our Website and services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
10. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting.
